Privacy Policy

This Privacy Policy describes how Dogwood Apps, LLC ("we," "us," or "our") collects, uses, and shares information when you use IT Cert Ready at itcertready.com and related services (the "Service"). By creating an account or using the Service, you agree to this policy.

We collect information you provide and information generated through your use of the Service.

• Account information: name, email address, and password (stored in hashed form).
• Authentication data: if you sign in with Google, we receive profile information such as your name, email address, and profile image from Google.
• Subscription and billing data: subscription status, Stripe customer identifiers, and payment-related metadata processed by Stripe. We do not store full credit card numbers on our servers.
• Study activity: quiz and mock exam scores, domains practiced, question attempts, and related progress data.
• Communications: messages you send through our contact form or to our support email.
• Technical data: basic log and session information needed to operate and secure the Service, such as IP address, browser type, and device information.

We use the information we collect to:

• Create and manage your account and authenticate you.
• Provide practice questions, mock exams, explanations, and progress tracking.
• Process subscriptions and communicate about billing or account changes.
• Respond to support requests and improve the Service.
• Monitor usage, prevent fraud, and maintain security.
• Comply with legal obligations.

We use trusted service providers to operate the Service. These providers process data on our behalf and are permitted to use it only as needed to provide their services to us.

• Google: optional sign-in through Google OAuth.
• Stripe: payment processing and subscription management.
• Hosting providers: database storage and application hosting.
• Email providers: delivery of support and contact form messages.

We use cookies and similar technologies to keep you signed in, remember preferences, and protect the Service. You can control cookies through your browser settings, but disabling them may limit certain features such as staying logged in.

We retain account and study data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request account deletion by contacting us.

Depending on where you live, you may have rights to:

• Access, correct, or delete personal information we hold about you.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your data in a portable format.

The Service is intended for adults preparing for professional certification exams. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

We use reasonable administrative, technical, and organizational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date. Continued use of the Service after changes become effective means you accept the updated policy.

Questions about this Privacy Policy or our data practices? Contact Dogwood Apps, LLC at support@itcertready.com.